Associate - Customer Services
Location: Sri Lanka
Hours:
Experience: 3 years
Job Skills:
FRESH HARVEST
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OlgPORTUNITIES
Associate - Customer Services
* Minimum 02 years of previous customer service experience is required.
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* Should have completed GCE A/L.
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* Ability to maintain a calm and polite manner in stressful situations.
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* Manage daily customer service related duties.
» Place orders ( Orders may come through via phone, email, mail or social
media) Open and maintain customer accounts by recording account
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3 » Identify and assess customer's needs to achieve satisfaction.
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* Inform customer of deals and promotions.
* » Build sustainable relationships of trust through open and interactive
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* » Handle complaints, provide appropriate solutions and alternatives within the
time limits and follow up to ensure resolution (complaints may come through
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Prepare product or service reports by collecting and analysing customer
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* Contribute to team effort by accomplishing related results as needed.
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* » Recommend potential products or services to management by collecting
customer information and analyzing customer needs.
* Compile reports on overall customer satisfaction
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@ MeERe erate Fresh Harvest (Pvt) Ltd.
1/2, CBM House,
2A, Lake Drive,
Colombo 08.
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Job Overview
- Date Posted: Posted 12/14/2022
- Expiration date: 02/06/2023
- Location: Sri Lanka
- Gender: Both