CALL CENTER OPPORTUNITIES
(EXECUTIVES / TEAM LEADS
vy Answering phone calls from customers professionally and responding to customer inquiries and complaints.
Providing customers with the organization's service and product information.
Identifying, escalating priority issues and reporting to the high-level management.
Following up complicated customer calls where required.
¥ Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
v_ Prior customer service/call center experience, at least 1 year of experience.
vy High school graduated
v Knowledge in CRM practices