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4. Head of Customer

Location: Sri Lanka

Hours:

Experience: Fresh

Job Skills:  

\, Were Head of Customer

} | H irl ng Care

 

The purpose of the role is to successfully lead the Call Center department, manage the team, achieve

high performance, ensure high standards of customer service, work with sales and achieve the

company's sales goals and objectives.

 

What we are looking for:

 

e An experienced Call Center team leader, who has experience in creating a Call Center from

scratch (ideally in banking or lending)

 

¢ Development of all Call Center processes with maximum automation

 

¢ Monitoring and analyzing performance results, ability to find methods and ways to improve

 

team performance

 

Ability to work with automated phone system - running autodial, loading base, filling out reports

 

Skills in working with basic reporting (SLA, Abandoned rate, FCR, Occupancy)

 

Listening to the calls to identify mistakes and find ways to improve the results)

 

Active person, leader, able to lead a team, motivate, develop and inspire results Ideal

 

candidates prior skills, expertise:

 

e Successful experience in the position of Team Lead, Head of CC Group

 

e Banking, PDL business experience

 

© Good English skills

 

We Offer:

 

© Tojoin fast growing Company & exciting Project

 

¢ Competitive Salary, including variable compensation based on results achieved International

Team and culture

 

© Opportunity to grow with the Company

 

Send Your CV : [email protected]

( 077 6706057