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4. IT Support Engineer

Location: Sri Lanka

Hours:

Experience: Fresh

Job Skills:  

IT Support Engineer

 

A brand new and exciting role has arisen for an experienced IT Support Engineer to join a London-based

‘company. The successful IT Support Engineer will provide direct support to all members of the team, ensuring

prompt and effective remote desktop support. Your skillset will encompass a high level of expertise in helping

and overseeing the Windows and Linux platforms.

 

As the IT Support Engineer, you will be joining a global organization, gaining experience & opportunity to

progress your career in IT Support.

 

Working hours — Monday — Friday 9.30 am — 6.30 pm (UK time), Saturday - 9.30 am — 1.30 pm

 

Mode — Remote Working

 

Holidays & Leaves - Subject to the provisions of the Shop and Office Employees Act, you shall be entitled to a

maximum of 14 days annual leave and 7 days casual/sick leave. In addition to this eligible candidates will be

granted all the Public Bank Holidays of the UK.

 

Requirements

 

‘At least 3 years of experience in an IT support role.

 

Microsoft Windows (all versions) experience to a high level (troubleshooting and effectively resolving issues by

researching/using knowledge bases in a confident way).

 

‘Active Directory to a medium-high level - GPO, security groups, administration/deployment

‘Windows Server Environment 2022- design, deployment, maintenance, and support.

.VM-Ware virtualisation environments.

 

Backups (Acronis and ability to use different applications).

 

Networking - design/troubleshoot/installation (VPN, routing, switching, TCP/IP)

 

PowerShell to a competent level (backup/azure).

 

VPN Administration and Deployment.

 

DNS — administration of DNS internal and external

 

Experience with PBX would be advantageous.

 

Responsibilities

 

‘1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write-ups for Knowledge Base

Articles.

 

Be an integral part of the Support team in supporting and delivering all aspects of services and a full range of

client support including user software Configurations, Deployment of Software, AD Management, Asset

Management, and general overall efficiency to deliver the best service we can to our Users.

 

Be the face and central point of all incoming IT queries and issues, ensure we always deliver high standards

of operations.

 

Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as

we're in the process of many IT migration projects from legacy to new.

 

Ensure all key data for IT is up-to-date, relevant and maintenance to high-level.

 

Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive

Support Unit.

 

Please email your CVs on or before the 6th of June 2023,

 

to [email protected]