Tier One Technical Support
Location: Sri Lanka
Hours:
Experience: 3 years
Job Skills:
INTUITQON
CONSULTANCIES LANKA (PVT) LTO
Tier One Technical Support Job Description
We are a company, delivering managed information and communications services and solutions to a
growing number of small and mid-sized businesses throughout the province and beyond. We are
looking for a dynamic person to assist with our computer information networks.
Please email your resumes to [email protected]
Status:
* Full-Time — Eastern Time; night shift from 5.00pm.
Objectives:
* Assist with the planning, implementation, maintenance, and documentation of all facets of
reliable, efficient, integrated computer information networks.
* Provide assistance and training to all members in the use of our computer network,
workstations, and in-vehicle equipment.
* Assist with the management of the cooperative’s communications and information hardware
and software, with primary responsibility for telephone, and computer systems, and their
efficient integration,
* Provide helpdesk support, via phone, computer, in person, and through our ticketing system,
for most issues related to desktop software, hardware and peripherals.
* Provide 24-hour support for hardware and services critical to operations.
Responsibilities and Duties:
* Work within our ticketing system to create detailed work logs and technical documentation.
* Use appropriate communication and documentation to inform the team of important issues
and information that will help improve team performance. Inform and coordinate with
Operations and other computer users of procedures that would interrupt, affect, or interfere
with their work.
* Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up.
* Participate in the on-call rotation as agreed by the Tier One Support team. When on call, be
prepared to address always technical issues.
* Maintain good working relationships with all cooperative workers.
* Treat co-workers and members with respect and courtesy.
Qualifications:
* Ability to handle and prioritize many tasks each day.
* Ability to produce user and troubleshooting documentation that other people can understand.
Salary:
* Negotiable
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Job Overview
- Date Posted: Posted 12/14/2022
- Expiration date: 02/06/2023
- Location: Sri Lanka
- Gender: Both