1. Home >
2. Jobs >
3. Other >
4. Customer Care Coordinator / Executive

Location: Sri Lanka

Hours:

Experience: Fresh

Job Skills:  

Movement

slarcimlasyeligs

 

    

 

MAKE AN INSPIRED MOVE

 

We believe movement inspires ideas. There's never been a more exciting time to

work at Kia. A place where bold, creative and open-minded people thrive.

 

At Kia, we're creating award-winning products and redefining what value means

in the automotive industry. We are creating something special here, and we inspire

 

you to be a part of it.

 

Customer Care Coordinator / Executive

 

Responsibilities

e Answering all inbound calls and assigning them accordingly.

e Ability to Coordinate and Communicate effectively between customers and internal parties.

 

e Positively deal with customer complaints with follow-up feedback to the Management by

directing concerns of customers to relevant authorized personel.

 

@ Actively seek feedback from customers and team members at every given opportunity

 

e Manage all front office functions.

Manage customer bookings on mechanical repairs and assigning them to service advisors.

 

Requirements

e Sound academic background with minimum G.C.E. A/L.

e 2-3 years in a similar capacity would be an added advantage.

e Excellent Communication skills in English & Sinhala (Tamil would be an advantage).

Knowledge in Microsoft Packages and ERP systems.

Strong interpersonal skills and an ability to build rapport with customers

 

Please forward your CV's addressed to “The Manager - Human Resources Department”

to the following address or email “[email protected]” within 7 days of this advertisement

with a recent photograph.

 

‘KL’

 

Movement that inspires

 

KIA MOTORS (LANAKA) LTD

No. 168/3, New Kandy Road, Malabe.