Systems Engineer (Jira)
Location: Sri Lanka
Experience: 3 years
Who are we looking for?
Self-motivated, energetic, creative individuals who can work with minimal supervision and produce high quality results with strong
Provide first line functional support to Customers, liaising directly with them to resolve complex queries (e.g. application
queries, training, reports, user documentation).
Ability to work directly with foreign clients with minimum supervision
* Maintain a high degree of customer service for all queries, providing concise and accurate information Effectively troubleshoot bugs, issues and communicate with all team members to efficiently deal with challenging situations. Ensure administration, such as time sheets are completed timely and accurately A Bachelor's Degree in Computer Science, IT or equivalent qualification Excellent English verbal & written communication skill. Strong Customer Service focus, Excellent attention to detail and ability to solve problems. Experience in Troubleshooting Windows, Mac and Linux operating systems Experience in network technologies such as DNS,VPN,TCP/IP/, Wireless Experience with Windows active directory, IIS, File share and backups technologies Experience with Azure cloud technologies. Experience with edge Firewall configurations. Experience with Atlassian Jira administration.
* Hands on problem solving ability Ability to effectively prioritize and execute tasks Preferred JQL, Jira scripting utilities like Adaptavist Script Runner ¢ Microsoft SQL Server and TSQL ¢ — Altassian Jira Cloud and in particular, the API if you have worked with the above skill requirements / areas more than 1 year, not scared to think out of the box and believe you can make an impact in changing the traditional way of work, then you are encouraged to apply. Feel Free to email your resume to
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About the company
Email: [email protected]
Zip Code: 1
Address: Colombo , Colombo, Western , LK
- Date Posted: Posted 12/14/2022
- Expiration date: 02/06/2023
- Location: Sri Lanka
- Gender: Both