! Systems Engineer (Jira)

  • Customer Service
  • Sri Lanka
  • 12/14/2022
  • Full Time
  • Urgent
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Who are we looking for? Self-motivated, energetic, creative individuals who can work with minimal supervision and produce high quality results with strong analytical skills. Key Responsibilities: Provide first line functional support to Customers, liaising directly with them to resolve complex queries (e.g. application queries, training, reports, user documentation). Ability to work directly with foreign clients with minimum supervision
* Maintain a high degree of customer service for all queries, providing concise and accurate information Effectively troubleshoot bugs, issues and communicate with all team members to efficiently deal with challenging situations. Ensure administration, such as time sheets are completed timely ...